Return & Refund Policy

At Muralora, your satisfaction is our top priority. Every Muralora mural is a custom, made-to-measure product — printed to order to your exact wall dimensions — so our returns process is designed around that.

Custom made-to-measure products

Because each mural is produced specifically for you, based on the measurements and design you choose, it cannot be restocked or resold. Custom made-to-measure murals are therefore not eligible for return or refund due to a change of mind or incorrect measurements entered by the customer. Please check your wall measurements, selected crop and finish before placing your order. That said, we stand fully behind the quality of what we print, as set out below.

Proof of receipt

Photo required: upon receiving your mural, please send us a photo of the mural rolls with the dimensions clearly visible in the image. This allows us to verify that you have received the correct size as ordered.

Quality check

We will review your photo to confirm the mural matches your specifications and meets our quality standards.

Refund conditions

• If the dimensions are correct and the quality is good, we cannot offer a refund, as murals are custom-made to your specifications.
• If the delivered dimensions do not match the dimensions you ordered, the print is damaged, or there is a manufacturing quality issue, we will send you a free replacement or issue a full refund — your choice.

Please note: custom murals cannot be returned due to a change of mind, as they are made specifically for you based on your provided measurements and design choices.

Return instructions and costs

Contact us before sending anything back. We will review the issue and provide return instructions and the designated return address in the United States if a return is required. This return facility is separate from our registered business address. Do not send returns to our registered office or to a dispatch partner in China.

Manufacturing defects, delivery damage and a delivered mural that does not match the ordered dimensions are our responsibility. Incorrect measurements entered by the customer are not covered. For an approved claim, you may choose a replacement at no additional product or outbound delivery charge, or a full refund. If a return is required, the customer must arrange and pay for return shipping to the designated US return address. Return postage is not reimbursed. We do not charge a restocking fee.

Order cancellation

You can cancel your order free of charge as long as it has not entered production. Because production usually starts within one business day, email us as soon as possible at info@muralora.com. Once printing has begun, the order can no longer be cancelled.

Refunds

Once your claim has been reviewed and approved, you will receive your refund within 10 business days (Monday to Friday, up to 14 calendar days). Refunds are made in US dollars to the same payment method used at checkout. If a return is required, contact us first and follow the return instructions provided. If your refund has not arrived within this window, contact info@muralora.com.

How to make a claim

1. Contact us at info@muralora.com within 30 days of receiving your order
2. Send a photo of the mural rolls (dimensions visible) and describe the issue
3. Wait for our confirmation and instructions
4. We will arrange your free replacement or full refund once the claim is validated

Need help?

Legal name: MURALORA LLC
Trade name: Muralora
Phone: +1 917 764 7492
Email: info@muralora.com
Registered business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. This is not a return address; contact us for claim instructions.

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (CT). We respond within 1–2 business days.