Refund policy

Return & Refund Policy

At Muralora, your satisfaction is our top priority. Every Muralora mural is a custom, made-to-measure product — printed to order to your exact wall dimensions — so our returns process is designed around that.

Custom made-to-measure products

Because each mural is produced specifically for you, based on the measurements and design you choose, made-to-measure murals are exempt from the standard 14-day right to cancel under the UK Consumer Contracts Regulations 2013. That said, we stand fully behind the quality of what we print, as set out below.

Proof of receipt

Photo required: upon receiving your mural, please send us a photo of the mural rolls with the dimensions clearly visible in the image. This allows us to verify that you have received the correct size as ordered.

Quality check

We will review your photo to confirm the mural matches your specifications and meets our quality standards.

Refund conditions

If the dimensions are correct and the quality is good, we cannot offer a refund, as murals are custom-made to your specifications.
If the dimensions are incorrect, the print is damaged, or there is any quality issue, we will send you a free replacement or issue a full refund — your choice.

Please note: custom murals cannot be returned due to a change of mind, as they are made specifically for you based on your provided measurements and design choices.

Refunds

Once your claim has been reviewed and approved, we process the refund immediately. Refunds are issued to the same payment method used at checkout, within 7 business days of approval. Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.

How to make a claim

Contact us at support@muralora.com within 30 days of receiving your order
Send a photo of the mural rolls (dimensions visible) and describe the issue
Wait for our confirmation and instructions
We will arrange your free replacement or full refund once the claim is validated