Privacy policy

Privacy Policy

This Privacy Policy explains how Muralora ("we", "us") of 24-26 Arcadia Avenue, London N3 2JU, United Kingdom — the data controller for this store — collects, uses and protects your personal information when you visit www.muralora.com or place an order. Contact: support@muralora.com.

What we collect

Order information: name, billing/shipping address, email, phone (optional), payment confirmation (we never see or store your full card details), and the products, dimensions and cropped designs you order.
Account & contact information: details you provide when creating an account, contacting support, or signing up to our newsletter.
Device information: IP address, browser, pages viewed and interactions, collected via cookies and similar technologies.

Why we use it (lawful bases under UK GDPR)

To fulfil your order — printing your made-to-measure mural, delivery, receipts, service messages (performance of a contract).
To run and improve the store — analytics, fraud prevention, site security (legitimate interests).
Marketing — newsletter and offers, only where you have opted in (consent — withdraw at any time via the unsubscribe link).
Legal obligations — tax and accounting records.

Who we share it with

We share data only with processors needed to run the store: Shopify (store hosting and checkout), our print and delivery partners (to produce and ship your mural), Google (analytics and advertising measurement), and Klaviyo (email, if subscribed). Each processes data under its own compliant terms. We never sell your personal information.

Cookies

We use essential cookies to make the store work (cart, checkout, security) and, with your consent, analytics and marketing cookies. You can manage preferences via the cookie banner or your browser settings; declining non-essential cookies does not affect your ability to shop.

Retention

Order records are kept for 6 years to meet UK tax and accounting obligations. Marketing data is kept until you unsubscribe. Device analytics are retained per our analytics providers' standard windows.

Your rights

Under UK GDPR you may request access, correction, deletion, restriction, portability, or object to processing. Email support@muralora.com — we respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.